When will my order ship?
Your order will ship 1-3 business days from the date your order was placed, unless it is a made to order item. (This will be indicated in the product description, e.g. Shibori Dyed Wool Scarfs)
How does my order ship?
Standard USPS shipping. If you really need your ordered rushed just shoot us an email at email@example.com and we can upgrade your shipping to USPS 2-3 Priority, charges will apply.
I need to change something on my order, how can I do that?
Sure thing please email firstname.lastname@example.org within 12 hours of your order being placed to make any changes, after that your order may have shipped already!
Can I return or exchange items if I don’t like it?
We truly hope you love all of your Often Wander purchases so if for some reason you don’t you are welcome to ship us back your order within 15 days of purchase for a refund or exchange. Shipping will not be refunded, sorry about that. Please email email@example.com prior to your return for mailing instructions and also so we can keep an eye out for your return. Items should be unworn/unused/ in shiny new condition and in their original packaging for a refund or exchange.
What if my items are received damaged?
If you receive a defective item please notify us at firstname.lastname@example.org within 7 business days of delivery date.
Can I return or exchange items that were purchased on sale?
So sorry but all sale items are final sale. No custom requests on sales items, sold as is.
Can I get a different length necklace or bracelet size?
Yes, please let us know in the note section the length/size you would like, charges may apply.Do you have any store locations?
Yes! Often Wander’s full collection is available 7 days a week at Often Wander at Noon, 4993 Niagara Ave Suite 105, San Diego, CA. Or check out the Stockist page for shops near you!How do I care for my Often Wander jewelry?
Often Wander jewelry should not be worn in the shower or the ocean since it will increase the rate of tarnishing. A jewelry polish cloth is a great way to shine or polish your hammered brass or even gold fill chain. When not being worn, try to keep away from sun and moisture.
My order is a gift could I include a message?
Of course! Just include your message in the note section and we will package it extra special for you!
Do you rent your candles for events?
Yes! Check out my Candle Rental page to see the rental collections. Each candle is $5 to rent, and can be rented for up to 48 hours. Email email@example.com with your order inquiry.
Do you wholesale your line?
We are currently searching for new stockists to carry our eclectic line, please take a moment to tell us a little bit about your shop here and we will promptly connect with you and send over our awesome wholesale catalog. Thanks so much for your interest in carrying Often Wander!
Do you have samples of your candles?
We are in the process of producing tealight samples to purchase, please check back soon!
Why do you use fragrance oils vs. essential oils?
Fragrance oils are often a combination of synthetically made perfume oils and essential oils. Most of the fragrance oils we use have a blend of essential oils. We love and understand the benefits of using essential oils, but typically most oils tend to evaporate when burning instead of giving off their therapeutic aromas. We do make ONE candle using essential oils and it's the Palo Santo candle, made with only therapeutic grade essential oils, and its lovely.
Do you donate your products to local charitable events?
Yes! We love supporting local fundraisers in San Diego, you're welcome to complete our donation form for review. Please note review could take between 2 to 4 weeks.