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FAQ

When will my order ship?

All orders placed on Saturday & Sunday will ship out on Mondays pending confirmation.

All orders placed after 2pm (PST) Monday - Friday are subject to next day shipping.

Your orders going out in a timely manner are our priority, however we are a small business that hand makes our goods so sometimes delays may occur.

We appreciate your patience and flexibility as we get your orders out!

 

How does my order ship?

All orders ship via USPS standard unless otherwise noted. If you need your order rushed, send us an email at hello@oftenwander.com and we can upgrade your shipping to USPS 2-3 Priority. Charges will apply.

Please note, paying for 2-3 day priority applies to when the order is actually shipped, not from the time it was placed. *Please note, this lead time does not include Sundays.

 

I need to change something on my order, how can I do that?

Please email hello@oftenwander.com within 2 hours of your order being placed to make any changes. After that, your order may have shipped already!

 

Can I return or exchange items if I don’t like it?

In Store Purchases:

We truly hope you love all of your Often Wander purchases but if for some reason you are unsatisfied, all in store purchases can be brought to either location within 30 days for exchange or store credit only. No direct returns. Must provide valid proof of purchase via text receipt or emailed receipt.

Store credit will be issued on an Often Wander gift card, which can be used in store or online and does not expire.

*** All discounted items, candle refills, plants, and gift sets are final sale, non negotiable.

*** However, items purchased during a Holiday promotional sale are eligible for exchange or store credit at the amount purchased within 30 days.

*** All merchandise should be unused, in shiny new condition, and in their original packaging.

*** All jewelry items must be returned unworn, untarnished, and in original packaging.

 

Online Purchases:

Online orders can be shipped back to us within 15 days of your purchase date for store credit or exchange. In this case, the customer is responsible for shipping costs.

*** All discounted items, candle refills, plants, and gift sets are final sale, non negotiable.

*** However, items purchased at a discount due to a Holiday promotional sale are eligible for exchange or store credit at the amount purchased within 30 days.

*** All merchandise should be unused, in shiny new condition, and in their original packaging.

*** All jewelry items must be returned unworn, untarnished, and in original packaging.

Return Address: 

Often Wander 

Attn: Returns

2400 Kettner Blvd #252, 

San Diego, CA 92101

Please email hello@oftenwander.com prior to your return for mailing instructions and so that we may keep an eye out for your package.

Include your email address and phone number in with return as well. 

 

What if my items are received damaged?

If you receive a defective item please notify us at hello@oftenwander.com within 7 business days of delivery date. Once we have reviewed your case, we will contact you and arrange to send a replacement item.

 

What if my package is delayed, lost, or stolen?

Often Wander is not liable for delayed, lost, or stolen packages once they leave the care of our company. Please reach out directly to the carrier provider to file a claim.

If tracking confirms that a package has been “delivered” at the address provided, Often Wander can not be liable.

All online orders are provided with an Order Confirmation email that include either a USPS or UPS tracking number. The tracking numbers are scanned throughout the shipping process. To insure delivery we recommend signing up for text or email updates through the carriers page.

If tracking shows “delivered” and you do not see the package please be sure to check with your carrier and neighbors to ensure that it was not mis-delivered. Please also allow 48 hours for potential redelivery.

If any of these mishaps occur we recommend calling the carrier service associated with your tracking number and filing a claim:

USPS: 1-800-275-8777

UPS: 1-800-742-5877

 

Can I return or exchange items that were purchased on sale?
All sale item purchases are as-is and final.

 

Can I get a different length necklace or bracelet size?

Most of our jewelry piece lengths can be adjusted. Let us know in the note section at check out the length/size you would like.

If the modification requires additional product be added to the piece, charges may apply. We'll be sure to contact you before making changes that a generate a charge.

When you have confirmed that you would like to continue with the modification, we will then email you an invoice for the additional charges. Once we receive payment, we will then go forward with the jewelry modification request.

 

Do you have any store locations?

Yes, we have two shop locations!

Our full collection is available 7 days a week at:

Often Wander San Francisco — 593 Valencia Street, SF, CA: Mon. 11am - 7pm + Sun. 11am - 6pm

Often Wander San Diego — 2355 India Street, SD, CA: 10am - 6pm

 

How do I care for my Often Wander jewelry?

Often Wander jewelry should not be worn in the shower or the ocean since it will increase the rate of tarnishing.

A jewelry polishing cloth is a great way to shine or polish your hammered brass or even gold fill chain. When not being worn, try to keep away from sun and moisture.


My order is a gift could I include a message?  

Of course! Just include your message in the note section at check out and we will package it extra special for you!

 

Do you wholesale your line?

Thank you so much for your interest in carrying Often Wander! To get things started, send us an email about your company to wholesale@oftenwander.com. Our Wholesale Manager will reach out in 1-3 business days with further information.


Do you have samples of your candles?

We have tea light samples available. Please contact wholesale@oftenwander.com for more information.

 

Why do you use fragrance oils vs. essential oils?

Fragrance oils are often a combination of synthetically made perfume oils and essential oils. Most of the fragrance oils we use have a blend of essential oils. We love and understand the benefits of using essential oils but typically most oils tend to evaporate when burning instead of giving off their therapeutic aromas. We do offer our Essential Oil Candles made with only pure therapeutic grade essential oils, and they are lovely.

 

Do you donate your products to local charitable events?

Yes, we love supporting local! You're welcome to complete our donation form for review.

Please note, review could take 2 to 4 weeks.

 

Can I ship in my Often Wander candle refills?

Absolutely! Ship your clean, empty Often Wander vessels to:

Often Wander 

Attn: Candle Refills

2400 Kettner Blvd.

Ste. #252

San Diego, CA 92101

Email hello@oftenwander.com your shipment tracking number so that we may keep an eye out for your package. Please also note your phone number and return address.

Be sure to include the fragrances you would like your vessels filled with.

Once we have received your package, we will then create and send you an invoice for the refill and return shipping costs. Please note, if you send in dirty vessels, you will be charged an addition $2 service fee per dirty container.

When we have received payment verification, we will then fill your candles. Due to the nature of candle pouring, it will be 7-10 business days before your candles will be ready to ship. A notification will be sent to your email with tracking information once your candles are on their way to you.

 

Can I ship in custom vessels for candle fills?

As much as we love seeing your favorite custom vessels, the refill ship-in service is only for Often Wander vessels.

Please feel free to bring in your custom vessels to either of our shops any day of the week and we will happily pour candles into them!

 

What if an Often Wander vessel is damaged during shipping?

If a vessel is damaged during during shipment to our SD to SF Candle Studio, the responsibility lies with the customer and will not be replaced by Often Wander. In this case, we will always do our best to assist in any way we can to offer replacement options.

If a vessel is damaged during shipment from either of our Candle Studios, the responsibility lies with Often Wander and will be replaced. In this case, we will do our best to replace your vessel for the exact one. However, since vessels have been changed throughout the course of the company, the exact vessel may not be available. If this happens, we will contact you and work with you to replace your vessel.

 

If I purchase of a sale candle, is my refill 1/2 the sale price?

The refill price is always half the original retail price of the chosen refilled scent.

 

How do I apply a promo code to my order?

Isn’t getting your favorite products at a lower price just the best?

From time to time, Often Wander will send out promotion codes that require being applied by the customer. To redeem these offers, all you have to do is insert the code once you have made it to the ‘Shipping’ page of check out. The discount will then be reflected in the total due.

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