all orders placed on saturday & sunday will ship out on monday pending confirmation. all orders placed after 2 pm (pst) monday - friday are subject to next business day shipping. all orders ship via USPS standard unless otherwise noted. paying for 2-3 day priority applies to when the order is actually shipped, not from the time it was placed. please note, this lead time does not include sundays.

your orders going out in a timely manner is our priority, however we are a small business that hand makes our goods, so sometimes we might experience delays. we appreciate your patience and flexibility as we get your order out!

we truly hope you love all of your often wander purchases. however, if for any reason you are unsatisfied with your online purchase, with few exceptions, you may return your online purchase (minus shipping cost) within 15 days of delivery for a store credit or exchange.

in this case, the customer is responsible for all shipping costs.

to make this process most efficient, please include the original packing slip. we also suggest adding insurance to your shipment as well. often wander is not responsible for any packages that have been lost/delayed/or damaged during transit.

*** all discounted items, candle refills, plants, and gift sets are final sale, non-negotiable.

*** however, items purchased at a discount due to a holiday promotional sale are eligible for exchange or store credit at the amount purchased within 30 days.

*** all merchandise should be unused, in shiny new condition, and in its original packaging.

*** all jewelry items must be returned unworn, untarnished, and in original packaging.

*** the return request must also be authorized prior to shipping the item(s) back. items that arrive to often wander damaged or used in any way will not be refunded.

once the returned package has been received we will credit the original form of payment within 5 business days.

return address: 

often wander 
attn: returns
81 langton st. unit 1
san francisco, ca 94103

please email hello@oftenwander.com prior to your return for mailing instructions and so that we may keep an eye out for your package. please include email address and phone number in with return. 

often wander is not liable for delayed, lost, or stolen packages once they leave the care of our company. please reach out directly to the carrier provider to file a claim.

if tracking confirms that a package has been “delivered” at the address provided, often wander can not be liable.

all online orders are provided with an order confirmation email that include either a USPS or UPS tracking number. the tracking numbers are scanned throughout the shipping process. to insure delivery we recommend signing up for text or email updates through the carriers page.

if tracking shows “delivered” and you do not see the package please be sure to check with your carrier and neighbors to ensure that it was not mis-delivered. please also allow 48 hours for potential redelivery.