please email hello@oftenwander.com within 2 hours of placing your order to make any changes. after that, your order may have shipped already!

of course! just include your message in the note section at check out and we will package it extra special for you!

isn’t getting your favorite products at a lower price just the best?

from time to time, often wander will send out promotion codes that require being applied by the customer. to redeem these offers, all you have to do is insert the code once you have made it to the ‘shipping’ page of check out. the discount will then be reflected in the total due.

in general, no, we do not offer double discounts. this includes loyalty/rewards discounts and regular promotions.

most promo codes can be used on discounted merchandise, but this is always promotion-specific.

all orders placed on saturday & sunday will ship out on monday pending confirmation.

all orders placed after 2pm (PST) monday - friday are subject to next day shipping.

your orders going out in a timely manner is our priority, however we are a small business that hand makes our goods, so sometimes delays may occur.

we appreciate your patience and flexibility as we get your orders out!

all orders ship via USPS standard unless otherwise noted. if you need your order rushed, send us an email at hello@oftenwander.com and we can upgrade your shipping to USPS 2-3 day priority. charges will apply.

please note, paying for 2-3 day priority applies when the order is actually shipped, not from the time the order was placed. this lead time does not include sundays.

often wander is not liable for delayed, lost, or stolen packages once they leave the care of our company. please reach out directly to the carrier to file a claim.

if tracking confirms that a package has been “delivered” at the address provided, often wander can not be liable.

all online orders are provided with an order confirmation email that include either a USPS or UPS tracking number. the tracking numbers are scanned throughout the shipping process. to insure delivery we recommend signing up for text or email updates through the carrier's page.

if tracking shows “delivered” and you do not see the package please be sure to check with your carrier and neighbors to ensure that it was not mis-delivered. please also allow 48 hours for potential redelivery.

if any of these mishaps occur we recommend calling the carrier associated with your tracking number and filing a claim:

USPS: 1-800-275-8777

UPS: 1-800-742-5877

if you receive a defective item please notify us at hello@oftenwander.com within 7 business days of the delivery date. once we have reviewed your case, we will contact you and arrange to send a replacement item.

online orders can be shipped back to us within 15 days of your purchase date for store credit or exchange. In this case, the customer is responsible for shipping costs.

*** all discounted items, candle refills, plants, and gift sets are final sale, non negotiable.

*** all merchandise should be unused, in shiny new condition, and in its original packaging.

*** all jewelry items must be returned unworn, untarnished, and in original packaging.

return address: 
often wander 
attn: returns
81 langton st. unit 1
san francisco, ca 94103

please email hello@oftenwander.com prior to your return for mailing instructions and so that we may keep an eye out for your package.

include your email address and phone number in with return as well. 

all sale item purchases are as-is and final.

all gift card purchases are final. gift cards may not be exchanged for cash.

most of our jewelry piece lengths can be adjusted. let us know in the note section at check out the length/size you would like.

if the modification requires additional product be added to the piece, charges may apply. we'll be sure to contact you before making changes that a generate a charge.

when you have confirmed that you would like to continue with the modification, we will then email you an invoice for the additional charges. once we receive payment, we will go forward with the jewelry modification request.

often wander jewelry should not be worn in the shower or the ocean since it will increase the rate of tarnishing.

a jewelry polishing cloth is a great way to shine or polish your hammered brass or even gold fill chain. when not being worn, try to keep away from sun and moisture.

fragrance oils are often a combination of synthetically made perfume oils and essential oils. most of the fragrance oils we use have a blend of essential oils. we love and understand the benefits of using essential oils but typically most oils tend to evaporate when burning instead of giving off their therapeutic aromas. we do offer our essential oil candles made with pure therapeutic grade essential oils, and they are lovely.

thank you so much for your interest in carrying often wander! to get things started, check out our wholesale information page, or send an email about your company to wholesale@oftenwander.com. our wholesale manager will reach out in 1-3 business days with further information.

yes! anyone ordering 20 or more stock units of the same scent and size will receive a 20% discount. check out our bulk order page!

interested in a custom bulk order? we do that too! custom orders are not eligible for a bulk discount. for more information, please reach out to us at hello@oftenwander.com.

please note: this offer cannot be combined with other discounts or promo codes, including loyalty/rewards program discounts.

yes, we love supporting local! you're welcome to complete our donation form for review.

please note, review could take 2 to 4 weeks.