candle refills are often wander's longest standing and most popular refill service.

burn your candles until there is about 1" of wax left in the bottom.

if you'd like, use a spoon, dish soap, and warm water to clean out the remaining wax and wick tab.

bring your empty, clean vessels to ian james and choose your refill scent. you're welcome to fill with the original or pick a new scent each time!

what you need to know:

• the refill price will be half the retail price of your chosen refill scent PLUS a $5 refill fee. please note that candle collection prices vary.
• once you have selected your refill scent, the shop assistant will collect your contact information and payment.
• your candles will be picked up and taken to the studio on the next refill pickup/drop off date (see calendar above). they will be refilled and ready for you at ian james on the following refill pickup/drop off date.

reed diffusers are a great way to add scent to a room for months at a time without the extra care that lit candles require.

hold onto the cap that comes on your diffuser bottle and bring it in with you when it's time to refill.

new diffuser reeds are $2 for a set of 8.

be sure to flip your reeds every couple of weeks for a boost of fragrance!

what you need to know:

• the refill price will be half the retail price of your chosen refill scent.
• once you have selected your refill scent, the shop assistant will collect your contact information and payment.
• your diffusers will be picked up and taken to the studio on the next refill pickup/drop off date (see calendar above). they will be refilled and ready for you at ian james on the following refill pickup/drop off date.

room sprays are a great way to freshen up your space, your linens, and even yourself!

what you need to know:

• the refill price will be half the retail price of your chosen refill scent.
• once you have selected your refill scent, the shop assistant will collect your contact information and payment.
• your room sprays will be picked up and taken to the studio on the next refill pickup/drop off date (see calendar above). they will be refilled and ready for you at ian james on the following refill pickup/drop off date.

incense is available for instant, in-shop refill.

bring your empty incense tubes in to ian james and choose your refill scent. you're welcome to refill with the original or pick a new scent each time!

each scent comes with a thoughtfully curated 'mood tunes' spotify playlist to really set the mood.

what you need to know:

• the refill price will be half the retail price of your chosen refill scent.
• once you have selected your refill scent, the shop assistant will collect your payment.
• from there, your product will be refilled in-shop on the spot!
• please note, refilling with a different incense scent may slightly alter the new chosen fragrance.

want to refill incense by mail? no need to ship us the tube! simply reach out to us with proof of purchase and shipping information at hello@oftenwander.com, and we'll send you an invoice for your incense refill.

now available for instant refill, you can enjoy any often wander bath and body products again and again!

bring your empty perfume, hair + beard oil, and hand sanitizer containers to ian james and choose your refill scent. you're welcome to fill with the original or pick a new scent each time.

hint: if you're loving our hand sanitizer, an 8oz bottle is available to refill your 2oz bottles with even more convenience.

what you need to know:

• the refill price will be half the retail price of your chosen scent.
• once you have selected your refill scent, the shop assistant will collect your payment.
• from there, your product will be refilled in-shop on the spot!
• please note, the shop assistant will do their very best to remove previous scent from the container before refilling, but refilling with a different scent may slightly alter the new fragrance.

PLEASE NOTE, OUR ADDRESS HAS CHANGED.

ship your clean, empty often wander vessels with the courier of your choice to:

often wander 
attn: candle refills
81 langton st. unit 1
san francisco, ca 94103

you can do this with any refillable often wander product! this includes candles, diffusers, incense, room sprays, perfume, hair + beard oils, and hand sanitizer.

be sure to include a note with the fragrances you would like your vessels filled with.

email hello@oftenwander.com your shipment tracking number so that we may keep an eye out for your package. please also note your phone number and return address.

once we have received your package, we will create and send you an invoice for the refill and return shipping costs. please note, if you send in candles, you will be charged an additional $5 refill fee per candle.

when we have received payment verification, we will then fill your candles. due to the nature of candle pouring, it will be 7-10 business days before your candles will be ready to ship. a notification will be sent to your email with tracking information once your candles are on their way to you.

if i purchase a sale candle, is my refill 1/2 of the sale price?

the refill price is always half of the original retail price of the chosen refilled scent. a $5 refill fee also applies to all candle refills.

what happens if my often wander vessel is damaged?

when you bring in your vessels for refills, we'll give them a quick once-over to make sure they're safe to continue using. if we find a crack or other damage that will impact the safety of the product, we can offer a replacement vessel for just $5.

why is there a $5 candle refill fee?

this small fee supports the time and resources needed (including having a wonderful third party as our intermediary!) to provide you with high-quality candles, while still keeping refills 50% off the original price. this fee applies to candle refills ONLY.

how long will my refill take?

depending on your drop off date, your refill could take anywhere from 2-4 weeks. refer to the calendar above or reach out to us for additional information.

do you refill custom vessels?

have something to fill that isn't an often wander candle? please reach out to us at hello@oftenwander.com.

i can't pick up my refills - can you ship them to me?

yes! we know that plans change. we're happy to ship you any refills that you may not be able to pick up in-store.

shipping cost varies depending on how many refills you have, but is typically around $10 - $20.

if you'd like to have your refills shipped, please give us your email and mailing address, and we'll send you a shipping invoice. once paid, we'll get them in the mail straight to your door!

how should i pack my vessels for shipping?

you can use items you already have in your home! be sure to wrap your vessel(s) with padding like newspaper, then secure them in a box with enough padding that they cannot move around.

what if my often wander vessel is damaged during shipping?

if damaged on its way to us, we can replace it for $5. if your refill is damaged on its way back to you, contact us so we can make it right.