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Job Descriptions for Open Positions

Applicants should email cover letter and resume to

oftenwander@gmail.com


Fulfillment and Customer Service Specialist

San Diego, CA

JOB SUMMARY

Job Title:  Fulfillment and Customer Service Specialist

Reporting to:  Business Owner & Wholesale Manager

Schedule: Full Time; 40 hours per week.

Location:  2400 Kettner Blvd, San Diego CA 92102

JOB DESCRIPTION

The Often Wander Fulfillment and Customer Service specialist is most definitely a people person, who enjoys working with their hands! The ideal candidate does't mind rolling up their sleeves to meticulously pack and ship out retail and wholesale orders. In addition, this back-of-house rockstar has the necessary communication and customer service know-how to manage the necessary customer service component of the role with a bright, personable attitude.

This position requires a high level of production and efficiency with the excellent ability to independently multitask, prioritize, with impeccable attention to detail. Being comfortable with computers and navigating various website interfaces is a must.

They are a team-player with the excellent communication skills. Possesses a positive can-do can do spirit that contributes to the overall success of the team and the Often Wander organization as a whole.

Our shop and our business are only as good as the people who work here. We strive to have an easy caring and supportive relationship between employees and together we strive to take on future growth and opportunities together.

KEY RESPONSIBILITIES & DUTIES

  • Monitors incoming retail e-commerce orders and manages the fulfillment from inception of order, to packages being transferred to the carrier
  • Coordinates with Wholesale manager on fulfilling wholesale orders accurately and in a timely manner
  • Meticulously and accurate packs and ships both wholesale and retail orders
  • Maintains and communicates needs for studio supplies to the owner, or orders supplies as needed.
  • Nurtures customer relationships by providing unmatched excellence in customer service via phone and/or email communication.
  • Keeps studio (back of house) organized and clean
  • Contributes to team effort by pitching in on various business duties when help is needed
  • Execution of various organizational projects, to be communicated by Business Owner

QUALIFICATIONS

  • Minimum 1 year of customer service experience.
  • Experience in retail, e-commerce, fulfillment, shipping and receiving, etc. preferred.
  • Minimum Associates Degree preferred.
  • Technology Literate.
  • Shopify experience a plus.

BENEFITS

  • Store Discounts
  • Sick Time

STUDIO ASSISTANT

San Francisco, CA

JOB SUMMARY

Job Title:  Studio Assistant

Reporting to:  Business Owner

Schedule: Part-time; 20 hours per week. Potential for an increase to full-time within 6 months.

Location:  593 Valencia Street San Francisco CA 94110

JOB DESCRIPTION

The Often Wander Studio Assistant is a highly efficient multi-tasker with excellent attention to detail. A skilled communicator who is reliable and can both learn and work quickly and accurately. The ideal candidate will enjoy active work with their hands, and takes immense care in their work. 

KEY RESPONSIBILITIES & DUTIES

  • Prepares all raw materials to facilitate the candle production process.
  • Hand-labels candles.
  • Tracks inventory for all raw materials and finished products and alerts supervisor when stock is low.
  • Receives all material supply orders and intakes into inventory.
  • Maintains organization and cleanliness of the studio area and all storage spaces.
  • Performs any other tasks that may be associated with candle production.
  • May perform various other tasks as directed by the supervisor.

QUALIFICATIONS

  • Experience in a tactile, creative hands-on environment preferred.
  • Must be able to routinely lift 50 lbs boxes.
BENEFITS
  • Store Discounts
  • Sick Time


SALES ASSOCIATE

San Francisco, CA

JOB SUMMARY

Job Title:  Sales Associate

Reporting to:  Store Manager

Schedule: Dependent on location, some evening and weekend availability required. Part-time and Full-time opportunities may be accommodated.

Schedule Requirements:  Must be available weekends, Holidays & Month of December

Location:  593 Valencia Street San Francisco CA 94110

OR 2355 India Street San Diego, CA 92101

JOB DESCRIPTION 

The Often Wander Sales Associate is an energetic, social butterfly with a high level of motivation and the desire to contribute and learn.

They are a team-player with the ability to be proactive, and assist with store effectiveness and functionality.

Daily tasks may vary, but ensuring high levels of warm hearted customer service and facilitating high quality customer experiences is the utmost important. 

KEY RESPONSIBILITIES & DUTIES

  • Works with Store Manager to set sales goals (daily, weekly, monthly)
  • Ensures store is full stocked at all times 
  • Merchandising. Showcasing new inventories, creating suggested shopping moments, 
  • Track loss. (Theft, missing merchandise, broken items, etc)
  • Plant watering. Making sure plants are watered once a week, and maintained to keep them looking beautiful.
  • Creativity. This role requires creativity. Helping with creative projects, or having ideas is valued and required. 
  • Nurtures customer relationships. Identifies current and future customer needs by establishing rapport with returning and new customers and follow ups
  • Keeping store (front of house and back of house) organized and clean
  • Contributes to team effort by pitching in on daily duties when help is needed
  • Execution of various organizational projects, to be communicated by Store Manager. 
  • Facilitates Candle Refill Program. (Making sure we stay in contact with those who haven’t picked up their refills.)
  • Takes direction from Store Manager.

QUALIFICATIONS

  • Minimum 3 years of retail experience preferred.
  • Strong sales training and background highly preferred.

BENEFITS

  • Commission Structure
  • Store Discounts
  • Sick Time 

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